Emotional Intelligence: A tool to create Organizational Citizenship Behavior and minimize service sabotage behaviours in the service sector of Pakistan
نویسندگان
چکیده
Emotional intelligence helps to predict and control the changing behaviour of employees. Our study focuses on customer service sector employees, organizational citizenship behaviour, sabotage. The also explained effect emotional OCB with mediation role labour. In addition, moderation EI between dissonance time horizon was longitudinal descriptive; geographical area included Gujranwala, Lahore, Sialkot. study's findings show a significant positive association behavior. significantly moderates strength relationship
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ژورنال
عنوان ژورنال: Pakistan journal of humanities and social sciences
سال: 2023
ISSN: ['2415-007X', '2709-801X']
DOI: https://doi.org/10.52131/pjhss.2023.1102.0558